POST-INQUIRY REVIEW
REFUND POLICY
How issue handling is positioned on a documentation-led wholesale site that does not use public retail checkout.
Refund & Return Position
Because this VIP website is positioned around partner inquiry rather than direct checkout, return and refund handling is not presented as an instant self-service process. Any issue review should move through VIP sales communication.
Issue Review
- Documentation-related questions should be raised before order confirmation whenever possible
- Delivery or product-condition issues should be documented and submitted promptly through support communication
- Any resolution remains subject to review of order context, documentation status, and confirmation records
Pre-Confirmation Review
The site is intentionally built to encourage pricing, product, and COA review before any final transaction discussion. This reduces avoidable downstream disputes and keeps the workflow documentation-first.